How to Identify the Correct SoundGrid Network Port

Dec 13, 2020

All SoundGrid applications and driver require selecting a SoundGrid network port. Some systems will display a list of available network ports; follow these steps to identify the correct port.

SoundGrid is a ‘private’ network: in order to have a clean network stream, the SoundGrid network should not be used to run any non-SoundGrid applications. Using non-SoundGrid protocols on the same network that carries SoundGrid audio might result in audio drops, application freezes, and other unexpected results.

Windows 10:

Go to Settings > Network & Internet > Ethernet tab.
Click the new "Unidentified network". This opens a window that displays the physical address (MAC).
Choose this port in your SoundGrid Application.

Settings Network and Internet Ethernet tab

Mac:

Go To System Preferences > Network.
On the left hand panel - highlight the new "Self-Assigned IP" marked with a yellow dot.
Click "Advanced," then the "Hardware" tab, which displays the MAC address.
Choose this port in your SoundGrid Application.

* If there is no "Self-Assigned IP" listing, check that the new device has "Using DHCP" selected in the Configure IPv4 dialog.

SoundGrid network port selection in the MultiRack SoundGrid Preferences pane:

SoundGrid network port selection in the SuperRack SoundGrid Setup > Inventory page:

SoundGrid network port selection in the eMotion LV1 Setup page:

SoundGrid network port selection in the eMotion ST Setup page:

SoundGrid network port selection in the SoundGrid driver's control panel:

SoundGrid network port selection in SoundGrid QRec application:

Once you have selected the correct network port, your SoundGrid application will display "Link Up" and identify SoundGrid devices connected to the network.